Terms and conditions of use

SHOPPING ONLINE:

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

Payment Methods:

We accept PayPal payments and Bank transfers.
If you have any question related to the payment please feel free to contact us!

Comments and Complaint Procedure:

Please contact us if you have any comments or complaints by sending us an e-mail on: shop@extravagantza.com

Cancellations and returns policy

PLEASE DOUBLE CHECK CAREFULLY ALL THE MEASUREMENTS BEFORE PLACING ANY ORDERS !!!

*** WE apply 15 % restocking fee charge for returning an item to us .
For all Special Orders with very specific demands and measurements that substantially differentiate from our size guide 30 % restocking fee charge is applied. ***

We will refund or exchange any item only when you return it to us in a sealable condition within 5 days of the item being delivered by your carrier to your nominated address. Please return items in their original condition, unused,unwashed in their original packaging, with garment tags and any other security devices still attached.
Shipping is non-refundable as well as customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on goods you subsequently return. You will need to apply to your local authority to process! For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and make sure that you have a tracking number for it as we are not responsible for lost packages! Please make sure you get in touch prior to sending any items back to us!

BUYER PAYS RETURN SHIPPING COSTS !!!

Once we have received the item(s) a refund will be issued to you in the original way of payment ( your bank account or Pay Pal account ). For Bank transfers this will appear on your account within five days depending on your Bank.

Additional policies and FAQs

PLEASE NOTE: When an item is not fiitting into our size chart  or you need a special custom cut item we offer "MADE TO ORDER" service ! Because all Garments are Hand Made and every detail is Hand Finished the processing time from Placing the Custom Order to Finalizing it is about 5 to 10 working days.